Tameside Community Response Service (CRS) is letting existing customers know that it will be in touch to upgrade telecare products such as personal alarms and fall monitors.   

The digital switchover is set to take place between now and 2025, with old telephone lines being replaced with a more reliable digital network. CRS is currently arranging visits with those who already use the service to swap old devices to new versions compatible with the new digital network.  

CRS has already been in touch with more than 2,000 customers and will be contacting the remaining customers between now and December 2025. Callers will never ask for personal or bank details over the phone, and existing units will continue to work until replacement.   

Executive member for adult social care, Cllr John Taylor, said: ‘’Our Community Response Service supports more than 2,500 residents across Tameside to live well and safely in their own homes. 

‘’It is important we share this message with our family, friends and others in our communities who access their telecare support. [It is crucial to] tell those you know who may not be online so they are aware someone from the service will be in touch.’’  

Find out more about the digital switchover: www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines  

Learn more about how CRS can provide telecare support to help people live well at home at www.tameside.gov.uk/CRS