Support available in Derbyshire for domestic abuse victims

People and families who are affected by domestic abuse or violence in Derbyshire can get support by contacting the Derbyshire Domestic Abuse Support Line.

It's available 24 hours per day, seven days a week and offers a single point of contact to get the help you need.

Call 08000 198 668 and you will get help from someone close by.

If it's an emergency, call 999.

If you're deaf or hearing impaired, or unable to phone, text the Derbyshire Domestic Abuse Support Line on 07534 617252. Emergency SMS - text: 999.

For the National Domestic Violence 24-hour helpline, call 0808 2000 247.

Silent Solution

If you call 999 from a mobile but it is not safe for you to speak, Silent Solution is a system the police use to assess and respond to your call. Call 999 and if it's not safe to respond to the BT operator when they ask what service you want, stay connected. If the operator hears any suspicious noise, you'll be transferred to the police.

If nothing is heard you may be asked to press 55 - this will connect you to a police call handler. Listen carefully to their questions and instructions so that they can assess your situation and arrange for assistance. This system means that the police can respond to genuine emergencies when people are in danger and accidental or hoax 999 calls do not distract them.

Accidental 999 calls from a landline are less likely so if you call 999 from a landline but are unable to speak, you will be connected without being asked to enter 55.


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